Once your replacement request is approved, the product pickup will be arranged within 48 working hours.
For wrong, damaged, defective products, or change of flavour (RVP):
-
After the product is picked up and successfully reaches our warehouse, the replacement will be dispatched within 24–48 working hours.
-
Once dispatched, delivery usually takes 4–7 working days, depending on your location and courier partner timelines.
If you do not receive the replacement within this estimated timeframe, please feel free to Contact us, and we’ll be happy to assist you further.