Payments
- I haven't received my refund yet, what should I do?
- My payment is not going through, why?
- The amount has been deducted but the order was not placed, what should I do now?
- Does OZiva store My Card/Account details?
- Is it safe to use my credit card, debit card or net banking?
- What is the Cash on delivery (COD) limit?
Return/Refund/Replacement
- What is your category specific policy for return/replacement?
- Can I self courier the product I wish to return?
- What is the time period for return or replacement of a product?
- I have requested for a replacement. when will I receive it?
- What should I do if I receive a Defective/ Damaged/ Wrong product?
- How long does it take for a refund to be reflected in my account?
Cancellation
Shipping & Delivery
- I am unavailable at the delivery address, Can you hold the delivery until I am available?
- What if my order is delayed or I am facing issue in delivery of my order?
- Do you ship internationally?
- My order is showing delivered, but I have not received it yet?
- Do you offer Cash-On-Delivery?
- Can I modify the delivery address of my order after it has been placed?
Product Recommendation & Diet Consultation
- I haven't received my diet plan, what should I do?
- Have I got a genuine product? How do I authenticate it?
- What happens if product doesn't suit me?
- How do I know which product is right for me?
- How do I connect with the nutritionist ?
- Can I still avail free diet consultation if I order your product from any other websites/offline stores?
Subscription & OZiva Cash
- How does subscription work?
- How can I change my shipping address for my subscription orders?
- How can I cancel my subscription?
- How can I change the product or flavor of the product in my subscription order?
- What all payment option is available in subscription?
- Can I use my entire OZiva cash while placing order?