We’re sorry for the inconvenience caused.
Please reach out to us via the Contact Us form here with a screenshot of the payment and the registered contact details used during the transaction. Our team will review the issue and assist you accordingly.
If the amount has been successfully received by us, we will initiate a refund, after which you may place a new order. If the amount has not been received by us, it will be automatically refunded to the original payment source within 5–7 business days.